Goods may be returned, with a valid reason, within 14 days from delivery date. The goods should be returned in their original condition, unused and in their original packaging. Bulk orders and goods received in a condition that does not allow them to be resold will not be exchanged or refunded. Cost of returning the goods shall be borne by the customer. We charge a small re-stocking fee of 5% of the returned item value, up to $15. In addition, the cost of shipping will not be reimbursed.
All goods purchased on sale, discount or any other promotion are non exchangeable and non refundable.
How to Return or Exchange
Notify us by email to firstname.lastname@example.org. Please include your order number, and a brief note of the reason for the return or exchange. We will send you a return authorization number and return address.
When you ship the item back to us, please pack the item securely in the original packaging and include a copy of the order confirmation email you initially received from us. We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
You can expect a refund in the same form as the original payment within 5 business days of us receiving your returned item. Please note that the return costs will not be reimbursed. Postage or other return costs will be your responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Please return the item to us within 14 days from the delivery date in order to receive a refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied.
If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please email us to email@example.com.